Privacy Policy

1. General

1.1 Upadhyaya Enterprises, having its registered office at 693/1, Ward Number-3, Mehrauli, New Delhi – 110030 (hereinafter referred to as "Gloria", "sheandmom.com", "we", "us", or "our"), owns and operates the eCommerce platform and brand name "Gloria". This platform enables users to browse, purchase, and receive delivery of women’s apparel products, including but not limited to bras, panties, and other intimate wear ("Products").

1.2 This Privacy Policy outlines our policies regarding the collection, use, disclosure, storage, and protection of the personal information provided by users ("you", "your", "User" or "Users"). By accessing, browsing, or transacting on our website, you agree to be bound by the terms set forth in this Privacy Policy and give explicit consent to the collection and use of your data accordingly.

1.3 This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder. It does not require any physical or digital signatures.

2. Type of Information Collected

2.1 We may collect personally identifiable information ("Personal Information") from Users, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Date of birth
  • Gender
  • Login credentials
  • Communication and marketing preferences

2.2 We may also collect sensitive personal data or information ("Sensitive Personal Data") which may include:

  • Passwords
  • Financial information (such as credit/debit card details, UPI IDs, and bank account information)
  • Measurement data, fit preferences, and other profile information
  • Health-related or physical condition data, if voluntarily shared

2.3 Technical and behavioral information that may be collected includes:

  • IP address
  • Device and browser type
  • Geographic location
  • User interaction on the platform, including pages visited, products viewed, and time spent

2.4 Children under 18: We do not knowingly collect information from individuals under 18 years of age. If such data is inadvertently collected, it will be deleted promptly. If a person under 18 uses the platform in violation of this policy, we disclaim any liability or responsibility for such use or consequences thereof. It is the responsibility of the parent or legal guardian to monitor the minor's activity.

3. Use of Information Collected

We may use your data for the following purposes:

  • To create and manage your account
  • To fulfill and deliver product orders
  • To provide transactional and promotional communication
  • To offer customer service and respond to queries
  • To improve our product offerings and platform experience
  • To conduct analytics and market research
  • To ensure compliance with legal obligations and respond to law enforcement or regulatory requests
  • To detect and prevent fraudulent or unauthorized activities

4. Disclosure of Information

4.1 Your personal data may be shared with trusted third parties, including:

  • Delivery/logistics partners
  • Payment gateways (e.g., Razorpay, Stripe)
  • SMS and email marketing vendors
  • Data analytics tools (e.g., Google Analytics, Meta Pixel)
  • Customer service platforms

4.2 Disclosures may also occur under the following conditions:

  • In response to lawful requests from regulatory authorities, law enforcement, or government agencies
  • As part of business acquisitions, mergers, or restructuring
  • In enforcement of our Terms or to protect rights, safety, and property

4.3 All third parties are bound by contractual obligations to maintain the confidentiality and security of the data and to use it only for specified purposes. These third-party vendors must comply with applicable data protection laws and regulations, and their practices are reviewed regularly.

4.4 Cross-Border Data Transfers:
In some cases, your data may be transferred to, and processed in, countries outside India(via third party apps). By using our platform, you consent to this transfer, subject to safeguards that ensure the protection of your data.

5. Data Security

5.1 We implement industry-standard technical and organizational measures to secure user information, including encryption, firewalls, and role-based access control.

5.2 All payment transactions are encrypted and processed through PCI-DSS-compliant gateways. We do not store complete payment card details on our servers.

5.3 Despite all precautions, no system is completely secure. You acknowledge and accept these risks and agree to use the platform at your own discretion. You are responsible for safeguarding your login credentials.

6. Cookies and Tracking Technologies

6.1 We use cookies, pixels, and similar tracking technologies to:

  • Improve platform functionality and user experience
  • Provide personalized product recommendations
  • Conduct data analytics and advertising

6.2 You can control cookie settings in your browser. Disabling cookies may affect some features of the website.

7. Opt-Out Policy

7.1 You can opt out of receiving promotional emails and SMS by:

  • Clicking the "Unsubscribe" link in the communication
  • Contacting us via customer support

7.2 However, transactional communications (order confirmations, shipping updates, etc.) are essential and cannot be opted out of.

8. Retention of Information

8.1 We retain your data as long as necessary for:

  • Completing transactions
  • Complying with legal and tax obligations
  • Handling disputes and customer support

8.2 Data that is no longer required will be securely deleted or anonymized.

9. User Rights

You have the right to:

  • Access your personal data and request corrections if any information is inaccurate or incomplete
  • Request deletion of your personal data under certain conditions (e.g., data no longer required or withdrawal of consent)
  • Object to processing or restrict the use of your personal data under applicable law

10. Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updated versions will be posted on the website with a revised effective date. Continued use of the platform after changes implies acceptance. Major changes will be communicated to you through email or a prominent notice on our website.

11. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

12. Severability

If any provision of this Privacy Policy is found to be unlawful, void, or unenforceable under applicable law, that provision shall be deemed severable and will not affect the validity and enforceability of any remaining provisions.

13. Contact

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

  • Email: legal@sheandmom.com
  • Phone/WhatsApp: +91-9220707977
  • Address: Upadhyaya Enterprises, 693/1, Ward Number-3, Mehrauli, New Delhi – 110030