Refund Policy

1. General

This Refund Policy outlines the terms and conditions governing the refund process for orders placed on sheandmom.com. By purchasing from the Platform, you agree to be bound by this policy. Please read the policy carefully to understand the available options and the process for refunds.

2. Modes of Refund

Refunds will be processed through the same mode of payment used for the original transaction, unless otherwise specified.

  • Wallet Refund: You may choose to have your refund credited to your Gloria Wallet, regardless of the payment method used for the original order.
  • Back to Source: For payments made via UPI, debit/credit cards, or net banking, refunds will be processed back to the original payment method.

3. Timeframe for Processing Cancellation Request

Once we receive your cancellation request, we will process it within 1-2 business days. Please note that if your order has already been dispatched, cancellation may not be possible, and the product must be returned as per our Returns & Exchanges Policy.

4. GST Variations for Orders

4.1 GST (Goods and Services Tax) is charged on products in accordance with the applicable laws in India. The GST rate may vary depending on the type of product, as prescribed by the Indian Government.

4.2 For certain products, you may see different GST rates at checkout based on the category of the product (e.g., apparel, intimate wear, etc.).

5. GST Refund on Returned Orders

If you return the order, the GST amount initially charged will be refunded along with the cost of the returned product. The refund will be processed as per the value of the product and GST applicable at the time of purchase.

6. GST Refund on Canceled Orders

In case of order cancellation, the GST amount charged will be refunded, along with the value of the canceled product. The refund will be calculated based on the cancellation request and the GST applicable to the original purchase.

7. Calculation of Refunded Amount

7.1 The value of the refund will be calculated as follows:

  • For canceled orders, the full amount paid for the products will be refunded, including any GST charged.
  • For returned products, the refund will include the product price and GST. Any shipping or handling fees are non-refundable unless specified otherwise.

7.2 In case you paid using wallet points or store credit, the refund will be issued in the same form, and the value will be adjusted accordingly.

7.3 Final Amount Paid:
The refunded amount will be equal to the final amount paid by you at the time of purchase, after applying any discounts or promotional offers.

8. Timeframe for Issuing Refund

8.1 Processing Time: Once your return or cancellation request is approved, refunds will typically be processed within 5-7 business days.

8.2 Credit Issuance: Refunds to your Wallet or as store credit will be issued within 1-2 business days from the approval date.

8.3 Bank Refunds: If the refund is issued back to your payment method, it may take 7-10 business days depending on your bank's processing times.

9. Complete Refund for Your Order

If you have returned or canceled your order in full, you will be eligible for a full refund. However, please note:

  • Non-refundable charges: Shipping, handling, and COD fees are non-refundable.
  • Discounts or Offers: If you applied any discounts or promotional offers to your order, the refund will be calculated based on the discounted price.
  • If you received any gift items as part of your order (e.g., free gifts, promotional items), please return them along with the product for a full refund.If you choose to keep the gift items, a nominal charge per gift item will be deducted from your refund.

10. Conditions for a Refund

10.1 Refunds will only be issued if the following conditions are met:

  • The product is returned in unused and undamaged condition.
  • The original tags and packaging are intact.
  • The request for return or cancellation is made within the specified return window (7 days from delivery).

10.2 Refunds will not be processed if:

  • The product is damaged, worn, or used (other than for inspection).
  • The request for cancellation or return is made after 15 days of delivery.
  • The product was bought using a promotional offer that specifically states "non-refundable" conditions.

10.3 In cases where products are ineligible for return (e.g., final sale items, personal hygiene products, failed in quality check), refunds will not be issued.

11. Additional Information

11.1 Partial Refunds: If only part of your order is returned, the refund will be adjusted proportionally, and the GST will be refunded for the returned product(s).

11.2 Shipping Fees: If the product is returned due to an error on our part (e.g., damaged or wrong item shipped), we will cover the return shipping charges. In other cases, the customer will bear the cost of return shipping.

11.3 Refund for Wallet/Store Credit Transactions: If the payment was made using wallet balance, the refund will be credited back to the Wallet.

12. Contact Us

For any questions or concerns about refunds, please contact us: