Shipping Policy

Our Shipping Promise

At Upadhyaya Enterprises (hereafter referred to as "sheandmom.com", "Gloria", "we", "us", or "our"), we strive to bring your favorite products to you quickly and with the utmost care. We understand the excitement of receiving your order, and we’re here to make that experience as smooth as possible.

1.0 Shipping Coverage & Timelines

1.1. Service Area: We currently ship to PIN codes across India. Unfortunately, we do not offer international shipping at this time.

1.2. Dispatch Time: Once your order is confirmed, we aim to process and dispatch it within 24-48 business hours (Monday - Saturday, excluding public holidays).

1.3. Delivery Time: After dispatch, your order should arrive within 3-7 business days. During peak times or in remote locations, delivery may take a little longer.

1.4. Partial Shipments: If your order contains multiple items, they may be dispatched from different locations. We’ll keep you informed, and you’ll receive separate tracking details for each package. Thank you for your patience!

2.0 Shipping & Handling Fees

We aim to keep our pricing transparent, with all charges displayed at checkout.

Please note that shipping and COD handling fees are non-refundable, even in cases of return or exchange. We try to keep our shipping costs as transparent as possible.

3.0 Order Confirmation & Tracking

3.1. COD Order Confirmation: For Cash on Delivery (COD) orders, you’ll receive an automated SMS or WhatsApp message to confirm your order. Please confirm it to avoid any delays. If confirmation isn’t received, we may need to cancel the order, but we’ll assist you every step of the way.

3.2. Shipment Notification: Once dispatched, we’ll send you an email and SMS/WhatsApp message with tracking details.

3.3. Real-Time Tracking: You can track your order in real-time by clicking the tracking link provided. Please allow up to 24 hours for tracking to become active.

4.0 The Delivery Process

4.1. Delivery Attempts: Our courier partners will attempt to deliver your package up to three times. If unsuccessful, the package will be returned to us.

4.2. Address Accuracy: To ensure a smooth delivery, please provide a complete and accurate shipping address, including the correct PIN code and a valid mobile number. Gloria is not responsible for delivery delays or failures resulting from an incorrect or incomplete address provided by the customer.

4.3. Delivery to Gated Premises: If your delivery address is within a gated community or secured premises that requires special entry permission, please ensure you provide any necessary access codes or permissions to the delivery agent. Gloria is not responsible for delivery failures due to lack of access.

4.4. Receiving Your Order: All our orders are shipped in secure, sealed, and tamper-evident packaging.

* Do Not accept the package if the seal is broken or the packaging appears opened or damaged. Please refuse the delivery and contact our Customer Support team immediately.

* If you inadvertently accept a tampered package, please take clear photos of the package from all angles and contact our support team within 24 hours of delivery for assistance.

5.0 Order Cancellation by Customer

5.1. You may cancel your order at any time before it has been dispatched from our warehouse. You can do this through the "My Orders" section of your account or by contacting our support team.

5.2. Once an order has been dispatched, it cannot be canceled. If you wish to return the order, you may do so after delivery in accordance with our Return & Exchange Policy.

6.0 Handling Delivery Issues

6.1. Significant Delays & Force Majeure: We work closely with our courier partners to ensure timely delivery. However, unforeseen circumstances such as natural disasters, regional disruptions, or other force majeure events can cause delays. In compliance with consumer protection regulations, if your order is delivered significantly beyond the estimated timeline, you have the right to return the product, unless the delay was caused by such unavoidable circumstances.

6.2. Lost in Transit: If your order is marked as delivered but you have not received it, or if the tracking has not updated for more than 5 business days, please contact our Customer Support team immediately. We will launch an investigation with our courier partner to resolve the issue on priority.

7.0 Order Cancellation by Gloria

7.1. Gloria reserves the right to cancel any order at its discretion. Reasons for cancellation may include, but are not limited to:

• Product unavailability.
• Logistical challenges or non-serviceability of a shipping address.
• Inaccuracies in product or pricing information.
• Suspected fraudulent activity or violation of our terms of use.
• A history of refusing delivery of confirmed Cash on Delivery (COD) orders.

7.2. In the event of a cancellation by us, any amount you have paid will be fully refunded to your original payment method within 5-7 business days.

8.0 Customer Support

For any questions or assistance with your shipment, our team is here to help.

• Visit: The "My Account" or "Help" section on our website.
• Email: support@sheandmom.com
• Phone/WhatsApp: +91-9220707977 (Monday - Saturday, 10:00 AM to 6:00 PM)
• Registered Address: Upadhyaya Enterprises, 693/1, Ward No. 3, Mehrauli, New Delhi – 110030

 

Thank you for choosing us. We're excited to have you as a customer and look forward to delivering your perfect order!