Return & Exchange Policy

1. General Overview

At Gloria, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we offer easy returns and exchanges, subject to the conditions mentioned below. Please read our Return and Exchange Policy carefully to ensure that your request is processed smoothly.

2. Return and Exchange Conditions

2.1 Eligibility for Return or Exchange
We offer returns and exchanges for most products purchased on our Platform. However, returns and exchanges are only applicable if the following conditions are met:

  • The product is unused, unworn, and undamaged (except for the inspection).
  • The original tags and packaging are intact.
  • The request for return or exchange is made within 7 days from the date of delivery.
  • For intimate wear (bras, panties, etc.), hygiene products, or opened/used items, returns and exchanges are not allowed unless the product is defective or damaged during shipping.
  • Products bought under promotional offers that specifically mention “non-returnable” conditions are excluded from returns or exchanges.

2.2 Exchange for Size/Color
We offer free exchanges if you want a different size, color, or style. The exchange request must be made within 7 days from the delivery date. The product should be in its original condition, including tags and packaging.

2.3 Return Process
If you wish to return a product, you can follow these steps:

  • Log into your account on the Platform.
  • Go to the "My Orders" section and select the product you wish to return.
  • Choose the return reason and submit the request.
  • You must send clear photos or videos of the product, packaging, and the product's condition at the time of opening. This is essential for processing the return or exchange request.
  • You can also contact us via WhatsApp or email to initiate the return.

2.4 Refund Process
Once we receive the returned product, we will process your refund:

  • Wallet Refund: If the original payment was made via Wallet or Store Credit, the refund will be credited back to your Gloria Wallet.
  • Bank Refund: For payments made via debit/credit card, UPI, or net banking, refunds will be issued to the original payment method.
  • The refund will be processed within 7-10 business days from the date of receiving the returned product.

3. Conditions for Non-Refundable Items

3.1 Non-returnable Items:
The following items are non-returnable and non-exchangeable under any circumstances:

  • Products with hygiene issues, such as intimate wear, lingerie, and swimwear (if the seal is broken or the product is used).
  • Products purchased under final sale or clearance sale.
  • Gift cards, vouchers, or store credits.
  • Products with personalized designs.

4. Defective or Damaged Products

4.1 Damaged Products on Delivery:
If you receive a product that is damaged, defective, or not as described on the Platform, you are eligible for a full refund or exchange. To initiate the process:

  • Contact us immediately within 24 hours of receiving the damaged item.
  • Provide clear photos or videos showing the damage, including the product and packaging. This documentation is required to process your return or exchange request.
  • Once confirmed, we will initiate the return or exchange and cover the return shipping charges.

4.2 Defective Products:
If a product is found to be defective within the warranty period (if applicable), we will either replace or repair it depending on the issue. Shipping costs will be covered by us for defective items.

5. Gift Returns and Exchanges

5.1 If you received any gift items as part of your order and wish to exchange them for another size, color, or product, you can initiate an exchange within 7 days of delivery.

5.2 Returns for Gift Items: If you wish to return a gift item, you must follow the same return policy as mentioned above. The gift receipt must be included.

6. Return and Exchange Process for COD Orders

6.1 If you’ve paid via Cash on Delivery (COD), you can still return or exchange the item. However, the refund will be processed as a store credit or wallet balance for easy usage in future purchases.

6.2 In case of COD return, we may request you to ship the item back at your own cost.

7. GST Refund for Returns and Cancellations

7.1 GST Refund on Returns:
The GST charged on the product will be refunded when you return the item, along with the product cost. The GST refund will be processed along with the refund amount.

7.2 GST Refund on Cancellations:
If you cancel your order before it is shipped, the GST amount will be refunded as part of the cancellation.

8. Timeframe for Processing Refunds

8.1 Refund Processing:
Refunds will be processed within 7-10 business days after the returned product is received and inspected.

8.2 Exchange Processing:
Once the product is returned and the exchange request is approved, the new item will be shipped within 3-5 business days.

9. Refund for Gift Items

9.1 If you received any gift items as part of your order (e.g., free gifts, promotional items), please return them along with the product for a full refund.

9.2 If you choose to keep the gift items, a nominal charge per gift item will be deducted from your refund. The deductible amount for the gift items will be clearly mentioned on your invoice, and will be subtracted from the total refund amount.

10. Complete Refund for Your Order

10.1 If you have returned or canceled your order in full, you will be eligible for a full refund. However, please note:

  • Non-refundable charges: Shipping, handling, and COD fees are non-refundable.
  • Discounts or Offers: If you applied any discounts or promotional offers to your order, the refund will be calculated based on the discounted price.

11. Conditions for a Refund

11.1 Refunds will only be issued if the following conditions are met:

  • The product is returned in unused and undamaged condition.
  • The original tags and packaging are intact.
  • The request for return or exchange is made within the specified return window (usually 7-15 days from delivery).

11.2 Refunds will not be processed if:

  • The product is damaged, worn, or used (other than for inspection).
  • The request for cancellation or return is made after 7 days of delivery.
  • The product was bought using a promotional offer that specifically states "non-refundable" conditions.

11.3 In cases where products are ineligible for return (e.g., final sale items, personal hygiene products), refunds will not be issued.

12. Additional Information

12.1 Partial Refunds: If only part of your order is returned, the refund will be adjusted proportionally, and the GST will be refunded for the returned product(s).

12.2 Shipping Fees: If the product is returned due to an error on our part (e.g., damaged or wrong item shipped), we will cover the return shipping charges. In other cases, the customer will bear the cost of return shipping.

12.3 Refund for Wallet/Store Credit Transactions: If the payment was made using store credit or wallet balance, the refund will be credited back to the Wallet or Store Credit.

13. Contact Us

For any questions or concerns about returns, exchanges, or cancellations, please contact us: