Shipping policy

Shipping & Delivery Policy

Effective Date: August 1, 2025

Our Shipping Promise

At sheandmom.com, having its registered address at 693/1 Ward Number-3, Mehrauli, New Delhi, Pin-110030, India (hereafter referred to as "Upadhyaya Enterprises", "Gloria", "we", "us", or "our"), we are committed to delivering your order with speed and care. We understand that once you've found your perfect items, you want them in your hands as soon as possible. This policy outlines how we ensure your order reaches you securely and efficiently, from our warehouse to your doorstep.

1.0 Shipping Coverage & Timelines

1.1. Service Area: We currently ship to PIN codes across the territory of India. At this time, we do not offer international shipping.

1.2. Dispatch Time: We process and dispatch all confirmed orders from our warehouse within 24-48 business hours (Monday - Saturday, excluding public holidays).

1.3. Delivery Time: After dispatch, your order will typically be delivered within 3-7 business days. Deliveries to remote locations or during peak periods may take longer. Please note that delivery timelines are estimates and not guaranteed.

1.4. Partial Shipments: If your order contains multiple items, they may be dispatched from different locations. In such cases, your order may be delivered to you in separate packages on different days. You will receive separate tracking information for each package as it is shipped.1

 

2.0 Shipping & Handling Fees

To keep our pricing transparent, here is a simple breakdown of our fees. All charges will be clearly displayed at checkout.

 

2.1. Non-Refundable Charges: Please note that Shipping and COD Handling fees are non-refundable, even in the event of a return or exchange.

 

3.0 Order Confirmation & Tracking

3.1. COD Order Confirmation: For all Cash on Delivery (COD) orders, you will receive an automated SMS or WhatsApp message to confirm your order before it is dispatched. Please respond to this message to ensure your order is processed without delay. Unconfirmed COD orders may be subject to cancellation.

3.2. Shipment Notification: Once your order is dispatched, you will receive a shipping confirmation email and SMS/WhatsApp message containing your order details, the courier partner information, and a unique tracking number.

3.3. Real-Time Tracking: You can track the status of your shipment in real-time by clicking the tracking link provided. Please allow up to 24 hours for the tracking information to become active after dispatch.

 

4.0 The Delivery Process

4.1. Delivery Attempts: Our courier partners will attempt to deliver your package up to three times. If they are unable to reach you after three attempts, the package will be returned to our warehouse.

4.2. Address Accuracy: To ensure a smooth delivery, please provide a complete and accurate shipping address, including the correct PIN code and a valid mobile number. Gloria is not responsible for delivery delays or failures resulting from an incorrect or incomplete address provided by the customer.

4.3. Delivery to Gated Premises: If your delivery address is within a gated community or secured premises that requires special entry permission, please ensure you provide any necessary access codes or permissions to the delivery agent. Gloria is not responsible for delivery failures due to lack of access.

4.4. Receiving Your Order: All our orders are shipped in secure, sealed, and tamper-evident packaging.

• Do NOT accept the package if the seal is broken or the packaging appears opened or damaged. Please refuse the delivery and contact our Customer Support team immediately.
• If you inadvertently accept a tampered package, please take clear photos of the package from all angles and contact our support team within 24 hours of delivery for assistance.

 

5.0 Order Cancellation by Customer

5.1. You may cancel your order at any time before it has been dispatched from our warehouse. You can do this through the "My Orders" section of your account or by contacting our support team.

5.2. Once an order has been dispatched, it cannot be canceled. If you wish to return the order, you may do so after delivery in accordance with our Return & Exchange Policy.

 

6.0 Handling Delivery Issues

6.1. Significant Delays & Force Majeure: We work closely with our courier partners to ensure timely delivery. However, unforeseen circumstances such as natural disasters, regional disruptions, or other force majeure events can cause delays. In compliance with consumer protection regulations, if your order is delivered significantly beyond the estimated timeline, you have the right to return the product, unless the delay was caused by such unavoidable circumstances.5

6.2. Lost in Transit: If your order is marked as delivered but you have not received it, or if the tracking has not updated for more than 5 business days, please contact our Customer Support team immediately. We will launch an investigation with our courier partner to resolve the issue on priority.

 

7.0 Order Cancellation by Us

7.1. Gloria reserves the right to cancel any order at its discretion. Reasons for cancellation may include, but are not limited to:

• Product unavailability.
• Logistical challenges or non-serviceability of a shipping address.
• Inaccuracies in product or pricing information.
• Suspected fraudulent activity or violation of our terms of use.
• A history of refusing delivery of confirmed Cash on Delivery (COD) orders.

7.2. In the event of a cancellation by us, any amount you have paid will be fully refunded to your original payment method within 5-7 business days.

8.0 Customer Support

For any questions or assistance with your shipment, our team is here to help.

• Visit: The "My Account" or "Help" section on our website.

• Email: support@sheandmom.com

• Phone: +91-9220707977 (Monday - Saturday, 10:00 AM to 6:00 PM)

• Registered Address: Upadhyaya Enterprises, 693/1, Ward No. 3, Mehrauli, New Delhi – 110030